Refund Policy


Return or exchange an item - our 100% money back guarantee.


If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.


Returned items should be unused and must be returned in original packaging with any enclosed documentation.


We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.


Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery and you have contacted us via email or phone, unless we have notified you otherwise.


The item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility. Our cost of delivery is only refundable where goods are faulty and a refund is made.


If you have any questions or require assistance please contact us on customercare@gardenistauk.com

 

Address for Returns:

GARDENISTAUK.COM RETURNS DEPARTMENT

Wykes House

Buckingham Street

Birmingham

B19 3HS

United Kingdom

 


Telephone - 0121 232 5075 (Monday to Friday, 8.30am to 4.30pm)


If calling from outside of the United Kingdom please dial 00 44 121 232 5075


Email us at: customercare@gardenistauk.com

Please be aware that our business hours are, Mon-Fri from 8.00am - 4.30pm (excl. bank holidays).