Carbon Neutral Order

All items include FREE DELIVERY in the UK and will be shipped using the fastest and most efficient method possible.

Most of the couriers we use are signed for services and offer notifications when items are out for delivery via text message or email.

Courier and tracking information is emailed when we process your order in our Despatch System.

Not sure how long your item might take to arrive? Contact us please before you place your order on 0121 232 5075.

The more information you provide us at the checkout the easier it is for us and our carriers to deliver your items to you as you wish.

Please make sure your delivery address is correct and up to date plus please also make sure that someone will be available at the address to take delivery of the item ordered, deliveries usually take place Monday to Friday.

Some product lines are available on a longer delivery lead  time depending on time of year and type of product  - please check the listing and shipping information - shown next to the item.

Returns

Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery and you have contacted us via email or phone, unless we have notified you otherwise. The item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. If you have any questions or require assistance.

Address for Returns:

GARDENISTAUK.COM RETURNS DEPARTMENT

Wykes House

Buckingham Street

Birmingham

B19 3HS

United Kingdom

Telephone - 0121 232 5075 (Monday to Friday, 8.30am to 4.30pm)

If calling from outside of the United Kingdom please dial 00 44 121 232 5075

Email us at: customercare@gardenistauk.com

Please be aware that our business hours are, Mon-Fri from 8.00am - 4.30pm (excl. bank holidays).